Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Automate engagement and customer service with AI for your brand. Instant replies with real actions to help you scale.
From $49/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Starter | $49/month |
| Basic | $149/month |
| Advertiser | $299/month |
The ladder spans 6× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
Measured against the 81 reviewed apps in Helpdesk, where it currently sits at #40 of 214 listings.
| Smartreply AI Customer Service | Helpdesk median | |
|---|---|---|
| Rating | 5 | 5 |
| Reviews | 8 | 7 |
Review volume is around the middle of the category, so read the rating as a real but not decisive signal.
As of 5 September 2026, the last day we could crawl App Store search, Smartreply AI Customer Service sat at #3 for “customer service”. These positions are no longer updated.
| Search term | Position | How contested |
|---|---|---|
| customer service | #3 | Moderate(48/100) |
Its most contested win is “customer service” at #3, a term we score 48/100 for difficulty — the apps competing for it hold thousands of reviews between them.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | 4.8 | 1,252 | $29/mo | compare |
| Redo | 4.9 | 662 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 265 | $29/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Cleverific AI Upsell & Editing | 4.7 | 204 | $59/mo | compare |
No. Smartreply AI Customer Service has no free plan; the cheapest paid plan is $49 per month.
Smartreply AI Customer Service publishes 3 plans: Starter at $49/month, Basic at $149/month, Advertiser at $299/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Smartreply AI Customer Service holds 5 out of 5 from 8 merchant reviews. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
As of 5 September 2026 — the last day we could crawl App Store search — Smartreply AI Customer Service sat at #3 for "customer service". Shopify disallowed crawling those pages in September 2026, so this position is not being updated.
The most-reviewed alternatives in Helpdesk are Tidio ‑ Live Chat & AI Chatbot, Redo and Gorgias: AI, Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
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