Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust...
Free plan available, paid plans from $29/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Solo | $29/month |
| Team | $79/month |
| Plus | $149/month |
The ladder spans 5× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
Measured against the 81 reviewed apps in Helpdesk, where it currently sits at #5 of 214 listings.
| Chatway Live Chat & AI Chatbot | Helpdesk median | |
|---|---|---|
| Rating | 4.9 | 5 |
| Reviews | 265 | 7 |
That is 38× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
As of 4 September 2026, the last day we could crawl App Store search, Chatway Live Chat & AI Chatbot sat at #1 for “chatbase”, and held a top-10 spot for 7 of the terms we tracked it on. These positions are no longer updated.
| Search term | Position | How contested |
|---|---|---|
| chatbase | #1 | Moderate(52/100) |
| prediko | #2 | Approachable(39/100) |
| chat whatsapp | #4 | Approachable(34/100) |
| tidio live chat | #5 | Moderate(52/100) |
| inbox | #5 | Hard(61/100) |
| customer service | #7 | Moderate(48/100) |
| messenger | #10 | Moderate(50/100) |
| helpdesk | #13 | Moderate(46/100) |
| whatnot | #14 | Moderate(53/100) |
| stickers | #17 | Moderate(58/100) |
| sticker | #19 | Moderate(58/100) |
| chat box | #22 | Approachable(38/100) |
Its most contested win is “inbox” at #5, a term we score 61/100 for difficulty — the apps competing for it hold thousands of reviews between them.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | 4.8 | 1,252 | $29/mo | compare |
| Redo | 4.9 | 662 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Cleverific AI Upsell & Editing | 4.7 | 204 | $59/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 199 | $39/mo | compare |
Built by Premio.
Chatway Live Chat & AI Chatbot has a free plan, and paid plans start at $29 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Chatway Live Chat & AI Chatbot publishes 4 plans: Free (free), Solo at $29/month, Team at $79/month, Plus at $149/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Chatway Live Chat & AI Chatbot holds 4.9 out of 5 from 265 merchant reviews. That is enough volume for the rating to mean something; roughly 14% of apps on the store reach 100 reviews.
As of 4 September 2026 — the last day we could crawl App Store search — Chatway Live Chat & AI Chatbot sat at #1 for "chatbase". Shopify disallowed crawling those pages in September 2026, so this position is not being updated.
The most-reviewed alternatives in Helpdesk are Tidio ‑ Live Chat & AI Chatbot, Redo and Gorgias: AI, Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
Run a free audit of your store to see what you already have installed, which apps overlap, and where you are paying twice.
Run a free store audit