Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage cust...
Free plan available, paid plans from $39/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Business | $39/month |
| Plus | $199/month |
The ladder spans 5× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
98% of ratings are 4 or 5 stars, and 5 merchants have left a 1-star review.
Across the 287 most recent reviews, the merchants writing them were mostly in United States, United Kingdom, Australia. 2% had been running the app for a year or more before reviewing it. The developer replied to 20% of them.
At $39/mo to start, Chatway Live Chat & AI Chatbot is priced above the category — the median entry price across 8 apps in this category is $19.99/mo.
Aggregated from 253 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 100 reviewed apps in Helpdesk, where it currently sits at #6 of 266 listings.
| Chatway Live Chat & AI Chatbot | Helpdesk median | |
|---|---|---|
| Rating | 4.9 | 5 |
| Reviews | 288 | 5 |
That is 58× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 4.9 | 1,881 | $19.99/mo | compare |
| Tidio: AI Chatbot & Live Chat | 4.8 | 1,357 | $29/mo | compare |
| Redo | 4.9 | 812 | $10/mo | compare |
| Gorgias: AI Helpdesk & Chat | 4.3 | 706 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.7 | 380 | $16.90/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 237 | $39/mo | compare |
| Cleverific Order Edit & Upsell | 4.6 | 233 | $59/mo | compare |
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Chatway Live Chat & AI Chatbot has a free plan, and paid plans start at $39 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Chatway Live Chat & AI Chatbot publishes 3 plans: Free (free), Business at $39/month, Plus at $199/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Chatway Live Chat & AI Chatbot holds 4.9 out of 5 from 288 merchant reviews, with 98% of them at 4 or 5 stars. That is enough volume for the rating to mean something; roughly 14% of apps on the store reach 100 reviews.
The most-reviewed alternatives in Helpdesk are Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat and Redo. The comparison table above shows each one's rating, review count and entry price.
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