Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Boost customer experience with AI-driven workflows & omnichannel enablement. Willdesk offers product recommendations,emotion detection, and efficient after-sale
Free plan available, paid plans from $16.90/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Basic | $16.90/month |
| Pro | $89.90/month |
The ladder spans 5× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
Measured against the 81 reviewed apps in Helpdesk, where it currently sits at #4 of 214 listings.
| Willdesk: Live Chat&AI Chatbot | Helpdesk median | |
|---|---|---|
| Rating | 4.8 | 5 |
| Reviews | 355 | 7 |
That is 51× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
As of 1 September 2026, the last day we could crawl App Store search, Willdesk: Live Chat&AI Chatbot sat at #1 for “freshdesk”, and held a top-10 spot for 9 of the terms we tracked it on. These positions are no longer updated.
| Search term | Position | How contested |
|---|---|---|
| freshdesk | #1 | Easy(0/100) |
| trackingmore | #1 | Moderate(57/100) |
| dropshipman | #2 | Approachable(38/100) |
| intercom | #4 | Easy(8/100) |
| tidio | #5 | Approachable(33/100) |
| crisp | #5 | Easy(0/100) |
| inbox | #7 | Hard(61/100) |
| zendesk | #9 | Easy(18/100) |
| helpdesk | #9 | Moderate(46/100) |
| help center | #15 | Moderate(45/100) |
| tidio live chat | #18 | Moderate(52/100) |
| mailchimp | #21 | Moderate(52/100) |
Its most contested win is “inbox” at #7, a term we score 61/100 for difficulty — the apps competing for it hold thousands of reviews between them.
Showing its 12 strongest positions of 13 search terms we tracked it on.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | 4.8 | 1,252 | $29/mo | compare |
| Redo | 4.9 | 662 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 265 | $29/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Cleverific AI Upsell & Editing | 4.7 | 204 | $59/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 199 | $39/mo | compare |
Built by Channelwill.
Willdesk: Live Chat&AI Chatbot has a free plan, and paid plans start at $16.90 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Willdesk: Live Chat&AI Chatbot publishes 3 plans: Free (free), Basic at $16.90/month, Pro at $89.90/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Willdesk: Live Chat&AI Chatbot holds 4.8 out of 5 from 355 merchant reviews. That is enough volume for the rating to mean something; roughly 14% of apps on the store reach 100 reviews.
As of 1 September 2026 — the last day we could crawl App Store search — Willdesk: Live Chat&AI Chatbot sat at #1 for "freshdesk". Shopify disallowed crawling those pages in September 2026, so this position is not being updated.
The most-reviewed alternatives in Helpdesk are Tidio ‑ Live Chat & AI Chatbot, Redo and Gorgias: AI, Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
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