Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Deliver fast & accurate customer support service with FAQ page builder, all-in-one help desk ticketing, live chat, and product tabs for Shopify stores.
Free plan available, paid plans from $5.99/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Basic | $5.99/month |
| Standard | $19.99/month |
| Advanced | $49.99/month |
The ladder spans 8× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
93% of ratings are 4 or 5 stars, and 9 merchants have left a 1-star review.
Across the 70 most recent reviews, the merchants writing them were mostly in United States, Australia, Germany. 43% had been running the app for a year or more before reviewing it. The developer replied to 57% of them.
At $5.99/mo to start, SB: Helpdesk, Live Chat & FAQs is priced below the category — the median entry price across 8 apps in this category is $29/mo.
Aggregated from 68 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 89 reviewed apps in Helpdesk, where it currently sits at #6 of 246 listings.
| SB: Helpdesk, Live Chat & FAQs | Helpdesk median | |
|---|---|---|
| Rating | 4.5 | 5 |
| Reviews | 243 | 6 |
That is 41× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | 4.8 | 1,252 | $29/mo | compare |
| Redo | 4.9 | 785 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 265 | $29/mo | compare |
| Cleverific Order Edit & Upsell | 4.6 | 233 | $59/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 199 | $39/mo | compare |
Built by Shark Byte, Inc.
SB: Helpdesk, Live Chat & FAQs has a free plan, and paid plans start at $5.99 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
SB: Helpdesk, Live Chat & FAQs publishes 4 plans: Free (free), Basic at $5.99/month, Standard at $19.99/month, Advanced at $49.99/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
SB: Helpdesk, Live Chat & FAQs holds 4.5 out of 5 from 243 merchant reviews, with 93% of them at 4 or 5 stars. That is enough volume for the rating to mean something; roughly 14% of apps on the store reach 100 reviews.
The most-reviewed alternatives in Helpdesk are Tidio ‑ Live Chat & AI Chatbot, Redo and Gorgias: AI, Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
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