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Best Shopify Chat Apps

The 30 strongest of the 974 chat apps in our index of the Shopify App Store category chart, scored on four things we measure ourselves: how many stores use it, how well those stores rate it, whether it is gaining or losing ground, and what it costs. No editor picks the order, and nobody can pay to move up it.

Apps in category
974
Top score
95.4
With a free plan
26 of 30
Rank tracked for
9 days

The short answer

Five ways to be the right chat app. Each award is the highest scorer that fits it, and no app can win twice.

Best overall

The highest total score in the category: 59 reviews at 5.0, and 94.9 out of 100 on adoption against every other chat app.

Best free option

The strongest app here with no paid tier at all — 115 reviews, rated 5.0, and $0 whatever your volume.

Best paid app

No free tier, so the price component holds it down the ranked list — but 5 merchants rate it 5.0, and it starts at $39/month.

Most established

454 reviews — more than anything else Shopify files under chat — and still rated 5.0.

The full ranking

Sorted by BestAppify Score. The four bars under each app are its percentile within this category on each component — a 90 on adoption means only a tenth of chat apps have more reviews.

  1. 1
    Prefixbox AI Search & Filter

    Prefixbox AI Search boosts your sales with AI search, product discovery, smart filters, and an AI chat for automated support and smart product recommendations

    5(59)Free · then $139Category rank 51+5
    95.4
    score
    Adoption
    95
    Satisfaction
    98
    Momentum
    90
    Price
    100
    View on the Shopify App Store
  2. 2
    FAST Whatsapp: Chat & Leads

    Add a floating chat button to your store in seconds. Boost trust, support, and conversions with direct 1-on-1 customer messaging. Easy & fast setup.

    5(25)—Category rank 80+7
    84.9
    score
    Adoption
    92
    Satisfaction
    96
    Momentum
    90
    Price
    40
    View on the Shopify App Store
  3. 3
    Copiwin Support

    Copiwin automates customer support for Shopify merchants across email and live chat. By integrating directly with your store data, the AI answers o...

    5(7)Free · then $29Category rank 139 0
    80
    score
    Adoption
    86
    Satisfaction
    83
    Momentum
    50
    Price
    100
    View on the Shopify App Store
  4. 4
    Moose AI Chatbot & Live Chat

    Centralize tickets from various channels into one easy-to-use helpdesk with essential features: Live chat, AI chatbot, Widget, Whatsapp, FAQ builder,...

    5(454)Free · then $19Category rank 7 0
    79.8
    score
    Adoption
    99
    Satisfaction
    100
    Momentum
    0
    Price
    100
    View on the Shopify App Store
  5. 5
    Zipchat AI Chatbot & Live Chat

    AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

    5(163)Free · then $49Category rank 26+1
    79.6
    score
    Adoption
    97
    Satisfaction
    100
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  6. 6
    CK: Abandoned cart on WhatsApp

    Send marketing messages for sales with the highest open rate via WhatsApp API. Send abandoned cart recovery messages through WhatsApp business auto...

    5(275)Free · then $9.99Category rank 16 0
    79.4
    score
    Adoption
    99
    Satisfaction
    100
    Momentum
    0
    Price
    100
    View on the Shopify App Store
  7. 7
    Dialog ‑ AI Personal Shopper

    Dialog AI is a ChatGPT-powered AI agent and AI Sales Assistant inspired by Rufus. It qualifies shoppers, recommends products, and boosts ecommerce conversions

    5(35)Free · then $249Category rank 65+2
    79.2
    score
    Adoption
    93
    Satisfaction
    97
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  8. 8
    Chatifai AI Chatbot & Support

    Chatifai is an AI chatbot that learns your products and answers customer questions instantly. Includes live chat, smart product recommendations, abandoned cart.

    5(35)Free · then $39Category rank 66+2
    79.2
    score
    Adoption
    93
    Satisfaction
    97
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  9. 9
    Chizy: AI Chatbot & Live Chat

    Super smart AI Chatbot Chizy: 24/7 smart chat that learns your store, answers instantly, recommends products, analyzes support - all multilingual

    5(122)Free · then $19Category rank 32+1
    79.1
    score
    Adoption
    97
    Satisfaction
    99
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  10. 10
    CA: WhatsApp Chat Order Button

    Add a customizable WhatsApp order button to your store. Enable customers to place orders via WhatsApp with real-time click tracking and Meta Pixel integration

    5(33)Free · then $4.99Category rank 69+2
    79.1
    score
    Adoption
    93
    Satisfaction
    97
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  11. 11
    Recomaze: AI Sales Agent + AEO

    Recomaze turns your store into an AI Sales Agent. Audit AI discoverability, create AI-ready titles, descriptions & Q&A, monitor changes, and sell via chat 24/7

    5(5)$39/moCategory rank 156+15
    79.1
    score
    Adoption
    83
    Satisfaction
    77
    Momentum
    99
    Price
    48
    View on the Shopify App Store
  12. 12
    Robo Calls ‑ Pakistan

    Robo Calls Pakistan Shopify App can send automated order confirmation call in urdu or english to any Mobile number in Pakistan & Reduce fake orders and returns.

    5(115)FreeCategory rank 36+1
    79
    score
    Adoption
    96
    Satisfaction
    99
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  13. 13
    AskTimmy AI Chat Bot AI Search

    ChatGPT powered AI chatbot for Shopify. Automate customer service with AI knowledge base, product recommendations, conversational AI search & smart AI nudges.

    5(29)Free · then $24Category rank 74+2
    78.7
    score
    Adoption
    92
    Satisfaction
    96
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  14. 14
    BuyScout AI Store Agent

    AI Chat, AI Chatbot & AI Agent for Shopify that acts: answers instantly, recommends products, recovers carts & runs support on chat, WhatsApp, IG & email, 24/7.

    5(22)Free · then $49Category rank 87+2
    77.6
    score
    Adoption
    91
    Satisfaction
    94
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  15. 15
    Dori: AI Shopping Assistant

    Dori AI shopping assistant for Shopify - smart search, FAQ chatbot, product recommendations, upsell & cross-sell. 60+ languages. No-code setup. Free plan.

    5(21)FreeCategory rank 89+2
    77.3
    score
    Adoption
    91
    Satisfaction
    93
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  16. 16
    Live Chat & AI ChatGPT : Orka

    Connect directly with your store visitors in real-time. Boost engagement, answer questions, and elevate customer experience seamlessly. Simple to s...

    5(20)Free · then $9.99Category rank 91+2
    77.2
    score
    Adoption
    91
    Satisfaction
    93
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  17. 17
    Supportify: AI‑powered support

    Automate your support tickets with AI agents and chatbots for Shopify. Save time, cut costs, and boost customer satisfaction.

    5(17)FreeCategory rank 96+2
    76.7
    score
    Adoption
    90
    Satisfaction
    92
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  18. 18
    SaleSmartly:Omnichannel chat

    SaleSmartly is a customer chat tool designed for Shopify store owners to help you efficiently manage customer service chat efficiency and promote b...

    5(16)Free · then $9Category rank 99+2
    76.5
    score
    Adoption
    90
    Satisfaction
    92
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  19. 19
    Relish AI Chatbot + ChatGPT

    Boost your Shopify store sales with Relish AI's powerful chatbot and GPT. Offer 24/7 automated support and product recommendations with order management support

    5(16)Free · then $9Category rank 98+2
    76.5
    score
    Adoption
    90
    Satisfaction
    92
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  20. 20
    Robo Call Pakistan

    Reduce returns & manual calls with Robo Call Pakistan. Automate COD order confirmations, fulfillment calls & feedback calls with AI Address Validation

    5(32)$2/moCategory rank 70+2
    76.3
    score
    Adoption
    93
    Satisfaction
    96
    Momentum
    13
    Price
    83
    View on the Shopify App Store
  21. 21
    ZB: Facebook & Messenger Chat

    Connect with customers instantly via Facebook Messenger Chat & WhatsApp Chat. Provide real-time support, build trust & improve sales with easy, no-code setup.

    5(24)Free · then $4.99Category rank 82+1
    76
    score
    Adoption
    91
    Satisfaction
    95
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  22. 22
    WhatFlow WhatsApp Business API

    Automate order confirmations, shipping updates, cart recovery, back-in-stock alerts, broadcasts, and AI chat with the official WhatsApp Business API.

    5(24)FreeCategory rank 85+1
    76
    score
    Adoption
    91
    Satisfaction
    95
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  23. 23
    YourLio AI Chatbot & Live Chat

    The 24/7 AI sales agent for Shopify. One agent, one memory, selling on storefront chat, WhatsApp, Instagram, email and SMS, from first nudge to checkout.

    5(24)Free · then $49Category rank 84+1
    76
    score
    Adoption
    91
    Satisfaction
    95
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  24. 24
    ReCom AI Chatbot

    All-in-one AI platform for customer support and sales. Manage chat, voice, FAQs, and live conversations with AI agents that instantly answer questi...

    5(24)Free · then $9Category rank 83+1
    76
    score
    Adoption
    91
    Satisfaction
    95
    Momentum
    3
    Price
    100
    View on the Shopify App Store
  25. 25
    Formilla Live Chat + Chatbot

    Formilla Live Chat offers real-time chat and A.I. Chatbots powered by ChatGPT, which have proven to increase sales and improve support. Add a "Chat...

    5(14)Free · then $17.49Category rank 102+2
    76
    score
    Adoption
    90
    Satisfaction
    91
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  26. 26
    Buffy AI Search & Sales Agent

    Buffy is an AI sales agent and Search for Shopify that answers product questions, handles objections, and recommends items to convert more visitors into buyers.

    5(4)$79/moCategory rank 169+21
    76
    score
    Adoption
    81
    Satisfaction
    73
    Momentum
    99
    Price
    39
    View on the Shopify App Store
  27. 27
    bitChat: AI Live Chat & Sales

    AI live chat for Shopify that answers & sells — across WhatsApp & Instagram. Answers from your live catalog, sends checkout links and close sales

    5(12)Free · then $39Category rank 106+2
    75.7
    score
    Adoption
    89
    Satisfaction
    90
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  28. 28
    NeuroAds AI Chatbot Live Chat

    AI chatbot trained on your Shopify store. Answers product, order, and policy questions 24/7. Order tracking and add-to-cart from chat. 30-day trial.

    5(11)Free · then $19Category rank 113+2
    75.1
    score
    Adoption
    88
    Satisfaction
    89
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  29. 29
    Phoneize: Call + Chat Button

    Boost conversions by adding a floating "Call Us" phone button or WhatsApp ® chat button to your store. Let customers contact you instantly by phone...

    5(11)Free · then $4.99Category rank 110+2
    75.1
    score
    Adoption
    88
    Satisfaction
    89
    Momentum
    13
    Price
    100
    View on the Shopify App Store
  30. 30
    Talkom AI Assistant & Search

    Talkom is a Shopify AI Shopping Assistant that sells 24/7. Customers browse products, add to cart & checkout inside the chat. Free plan. Install in minutes.

    5(11)Free · then $19Category rank 112+2
    75.1
    score
    Adoption
    88
    Satisfaction
    89
    Momentum
    13
    Price
    100
    View on the Shopify App Store

How the score is calculated

The BestAppify Score is four measurements, each turned into a percentile against the other chat apps and then weighted. It is computed from our own crawl of the App Store — no human ranks these, and no app can pay to move.

Adoption35%
Review count on a log scale. It is the only public proxy for how many stores actually run the app, and the log stops a single 43,000-review incumbent from flattening everything beneath it.
Satisfaction30%
The star rating, shrunk toward the category average in proportion to how few reviews back it. Half of all rated Shopify apps show exactly 5.0 off a median of four reviews, so the raw number separates almost nothing.
Momentum20%
Reviews gained and category-rank movement over the last 52 days, from our own daily snapshots of the App Store charts. An app losing ground scores badly here even if its lifetime totals look strong.
Price15%
A plan a live store can stay on for $0 takes the top of this component; paid apps are ranked cheapest-first across a narrower band, so price nudges the order without overruling thousands of merchants.

What it cannot see: whether the app is any good at the job. Nothing here reads the feature list or installs the app, so treat the score as a shortlist, not a verdict — it tells you which three or four of these 30 are worth an hour of your evening, and no more than that. Apps whose pricing the crawler could not read score below the paid range on price rather than in the middle of it, deliberately: a price you cannot check before installing is a cost too. Momentum is measured over the last 9 days — the run of days on which our coverage of this category has been complete enough for one day's rank to mean the same thing as another's. It is deliberately shorter for categories we finished crawling recently: a rank of 4th out of the 28 apps we had in July is not comparable to 6th out of 436 today, and treating it as though it were would have scored every established app in some categories as falling.

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