Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Sell more and support customers with an AI chatbot, live chat and email helpdesk. Product recommendations, order answers and tickets in one inbox.
Free plan available, paid plans from $29/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Customer Service | $29/month |
| Flows | $29/month |
| Lyro AI Chatbot | $39/month |
The tiers sit close together, which usually means they gate features rather than volume.
94% of ratings are 4 or 5 stars, and 49 merchants have left a 1-star review.
Across the 59 most recent reviews, the merchants writing them were mostly in United States, United Kingdom, Mexico. 22% had been running the app for a year or more before reviewing it. The developer replied to 95% of them.
At $29/mo to start, Tidio: AI Chatbot & Live Chat is priced above the category — the median entry price across 8 apps in this category is $19.99/mo.
Aggregated from 54 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 96 reviewed apps in Helpdesk, where it currently sits at #2 of 265 listings.
| Tidio: AI Chatbot & Live Chat | Helpdesk median | |
|---|---|---|
| Rating | 4.8 | 5 |
| Reviews | 1,355 | 6 |
That is 226× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 4.9 | 1,881 | $19.99/mo | compare |
| Redo | 4.9 | 812 | $10/mo | compare |
| Gorgias: AI Helpdesk & Chat | 4.3 | 706 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 287 | $39/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 237 | $39/mo | compare |
| Cleverific Order Edit & Upsell | 4.6 | 233 | $59/mo | compare |
Built by TIDIO LLC.
Tidio: AI Chatbot & Live Chat has a free plan, and paid plans start at $29 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Tidio: AI Chatbot & Live Chat publishes 4 plans: Free (free), Customer Service at $29/month, Flows at $29/month, Lyro AI Chatbot at $39/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Tidio: AI Chatbot & Live Chat holds 4.8 out of 5 from 1,355 merchant reviews, with 94% of them at 4 or 5 stars. That is a large enough sample to take the rating seriously — only about 2% of apps on the store reach 1,000 reviews.
The most-reviewed alternatives in Helpdesk are Chatty AI Chatbot & Live Chat, Redo and Gorgias: AI Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
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