Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Boost customer support on Shopify with an AI chatbot and live chat. Answer FAQs instantly, reduce tickets, and improve customer satisfaction no coding required
77% of ratings are 4 or 5 stars, and 7 merchants have left a 1-star review.
Across the 35 most recent reviews, the merchants writing them were mostly in United States, Canada, United Kingdom. 3% had been running the app for a year or more before reviewing it. The developer replied to 97% of them.
Aggregated from 21 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 99 reviewed apps in Helpdesk, where it currently sits at #22 of 266 listings.
| Jotform AI Chatbot ‑ Live Chat | Helpdesk median | |
|---|---|---|
| Rating | 3.9 | 5 |
| Reviews | 36 | 5 |
That is 7× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 4.9 | 1,881 | $19.99/mo | compare |
| Tidio: AI Chatbot & Live Chat | 4.8 | 1,357 | $29/mo | compare |
| Redo | 4.9 | 812 | $10/mo | compare |
| Gorgias: AI Helpdesk & Chat | 4.3 | 706 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.7 | 380 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 288 | $39/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 237 | $39/mo | compare |
Jotform AI Chatbot ‑ Live Chat holds 3.9 out of 5 from 36 merchant reviews, with 77% of them at 4 or 5 stars. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
The most-reviewed alternatives in Helpdesk are Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat and Redo. The comparison table above shows each one's rating, review count and entry price.
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