Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Many small and mid-sized e-commercers struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support too...
Free plan available, paid plans from $34/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Herodesk Free | Free |
| Herodesk Basic | $34/month |
| Herodesk Plus | $57/month |
The tiers sit close together, which usually means they gate features rather than volume.
Measured against the 81 reviewed apps in Helpdesk, where it currently sits at #44 of 214 listings.
| Herodesk | Helpdesk median | |
|---|---|---|
| Rating | 5 | 5 |
| Reviews | 5 | 7 |
Review volume is below the category median, so weigh the rating lightly and read the most recent reviews.
As of 5 September 2026, the last day we could crawl App Store search, Herodesk sat at #18 for “helpdesk”. These positions are no longer updated.
| Search term | Position | How contested |
|---|---|---|
| helpdesk | #18 | Moderate(46/100) |
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Tidio ‑ Live Chat & AI Chatbot | 4.8 | 1,252 | $29/mo | compare |
| Redo | 4.9 | 662 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 265 | $29/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Cleverific AI Upsell & Editing | 4.7 | 204 | $59/mo | compare |
Herodesk has a free plan, and paid plans start at $34 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Herodesk publishes 3 plans: Herodesk Free (free), Herodesk Basic at $34/month, Herodesk Plus at $57/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Herodesk holds 5 out of 5 from 5 merchant reviews. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
As of 5 September 2026 — the last day we could crawl App Store search — Herodesk sat at #18 for "helpdesk". Shopify disallowed crawling those pages in September 2026, so this position is not being updated.
The most-reviewed alternatives in Helpdesk are Tidio ‑ Live Chat & AI Chatbot, Redo and Gorgias: AI, Helpdesk & Chat. The comparison table above shows each one's rating, review count and entry price.
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