Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Gladly is AI-powered customer service software built for Shopify. Resolve orders, returns, and support tickets automatically via email and chat. Pay as you go.
Free plan available, paid plans from $250/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free plan | Free |
| Starter cap | $250/month |
93% of ratings are 4 or 5 stars, and 1 merchant has left a 1-star review.
Across the 29 most recent reviews, the merchants writing them were mostly in United States, Canada. 3% had been running the app for a year or more before reviewing it. The developer replied to 7% of them.
At $250/mo to start, Gladly: AI Shopping Assistant is priced above the category — the median entry price across 8 apps in this category is $19.99/mo.
Aggregated from 29 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 96 reviewed apps in Helpdesk, where it currently sits at #27 of 265 listings.
| Gladly: AI Shopping Assistant | Helpdesk median | |
|---|---|---|
| Rating | 4.7 | 5 |
| Reviews | 29 | 6 |
That is 5× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 4.9 | 1,881 | $19.99/mo | compare |
| Tidio: AI Chatbot & Live Chat | 4.8 | 1,355 | $29/mo | compare |
| Redo | 4.9 | 812 | $10/mo | compare |
| Gorgias: AI Helpdesk & Chat | 4.3 | 706 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 288 | $39/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 237 | $39/mo | compare |
Gladly: AI Shopping Assistant has a free plan, and paid plans start at $250 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Gladly: AI Shopping Assistant publishes 2 plans: Free plan (free), Starter cap at $250/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Gladly: AI Shopping Assistant holds 4.7 out of 5 from 29 merchant reviews, with 93% of them at 4 or 5 stars. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
The most-reviewed alternatives in Helpdesk are Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat and Redo. The comparison table above shows each one's rating, review count and entry price.
Is this your app?
You can buy a clearly labelled sponsored placement next to this data. We never reorder the rankings for money, so what you buy is an extra labelled slot, not a better position.
See how it worksRun a free audit of your store to see what you already have installed, which apps overlap, and where you are paying twice.
Run a free store audit