Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
eDesk empowers brands to scale effortlessly with AI-powered customer service designed for eCommerce.
From $59/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Starter | $59/month |
| Growth | $199/month |
| Professional | $399/month |
The ladder spans 7× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
88% of ratings are 4 or 5 stars, and 3 merchants have left a 1-star review.
Across the 32 most recent reviews, the merchants writing them were mostly in United Kingdom, United States, Germany. 44% had been running the app for a year or more before reviewing it. The developer replied to 16% of them.
At $59/mo to start, eDesk ‑ AI, Helpdesk & Chat is priced above the category — the median entry price across 8 apps in this category is $29/mo.
Aggregated from 32 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 102 reviewed apps in Helpdesk, where it currently sits at #25 of 267 listings.
| eDesk ‑ AI, Helpdesk & Chat | Helpdesk median | |
|---|---|---|
| Rating | 4.7 | 5 |
| Reviews | 32 | 6 |
That is 5× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 4.9 | 1,888 | $19.99/mo | compare |
| Tidio: AI Chatbot & Live Chat | 4.8 | 1,357 | $29/mo | compare |
| Redo | 4.9 | 827 | $10/mo | compare |
| Gorgias: AI Helpdesk & Chat | 4.3 | 707 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.7 | 380 | $16.90/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.6 | 319 | $40/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 287 | $39/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 238 | $39/mo | compare |
No. eDesk ‑ AI, Helpdesk & Chat has no free plan; the cheapest paid plan is $59 per month.
eDesk ‑ AI, Helpdesk & Chat publishes 3 plans: Starter at $59/month, Growth at $199/month, Professional at $399/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
eDesk ‑ AI, Helpdesk & Chat holds 4.7 out of 5 from 32 merchant reviews, with 88% of them at 4 or 5 stars. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
The most-reviewed alternatives in Helpdesk are Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat and Redo. The comparison table above shows each one's rating, review count and entry price.
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