Best Appifyfor Shopify merchantsBest Appifyfor Shopify merchants
Engage customers with live chat, chatbot, and AI agent apps from one help desk. Manage tickets and offer recommendations in real time. Provide instant support.
Free plan available, paid plans from $29/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Free | Free |
| Customer Service | $29/month |
| Flows | $29/month |
| Lyro AI Chatbot | $39/month |
The tiers sit close together, which usually means they gate features rather than volume.
94% of ratings are 4 or 5 stars, and 49 merchants have left a 1-star review.
Across the 59 most recent reviews, the merchants writing them were mostly in United States, United Kingdom, Mexico. 22% had been running the app for a year or more before reviewing it. The developer replied to 95% of them.
At $29/mo to start, Tidio ‑ Live Chat & AI Chatbot is priced around the category — the median entry price across 8 apps in this category is $29/mo.
Aggregated from 54 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.
From our daily App Store rank tracking and review history — signals a static listing doesn't show.
Measured against the 89 reviewed apps in Helpdesk, where it currently sits at #1 of 246 listings.
| Tidio ‑ Live Chat & AI Chatbot | Helpdesk median | |
|---|---|---|
| Rating | 4.8 | 5 |
| Reviews | 1,252 | 6 |
That is 209× the review volume of the typical app in this category — the rating is carrying a lot more evidence than most.
The most-reviewed apps in Helpdesk, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Redo | 4.9 | 785 | $10/mo | compare |
| Gorgias: AI, Helpdesk & Chat | 4.2 | 618 | $10/mo | compare |
| Willdesk: Live Chat&AI Chatbot | 4.8 | 355 | $16.90/mo | compare |
| Chatway Live Chat & AI Chatbot | 4.9 | 265 | $29/mo | compare |
| SB: Helpdesk, Live Chat & FAQs | 4.5 | 243 | $5.99/mo | compare |
| Cleverific Order Edit & Upsell | 4.6 | 233 | $59/mo | compare |
| DC: WhatsApp Marketing + API | 4.8 | 208 | $29/mo | compare |
| Commslayer: AI Helpdesk & Chat | 4.9 | 199 | $39/mo | compare |
Built by TIDIO LLC.
Tidio ‑ Live Chat & AI Chatbot has a free plan, and paid plans start at $29 per month. The free tier is normally capped on volume, so check the limit against what your store does today.
Tidio ‑ Live Chat & AI Chatbot publishes 4 plans: Free (free), Customer Service at $29/month, Flows at $29/month, Lyro AI Chatbot at $39/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Tidio ‑ Live Chat & AI Chatbot holds 4.8 out of 5 from 1,252 merchant reviews, with 94% of them at 4 or 5 stars. That is a large enough sample to take the rating seriously — only about 2% of apps on the store reach 1,000 reviews.
The most-reviewed alternatives in Helpdesk are Redo, Gorgias: AI, Helpdesk & Chat and Willdesk: Live Chat&AI Chatbot. The comparison table above shows each one's rating, review count and entry price.
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