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Shopify Inbox

Shopify Inbox

Inbox puts an AI-powered sales associate on your storefront. Buyers can ask questions and get help finding the right products from your catalog. Wh...

4.6(5,493 reviews)
Visit on Shopify
Rating
4.6 / 5
Reviews
5,493
Price from
Free plan

What 5,491 merchants rated Shopify Inbox

4.65out of 5
54,394 (80.0%)
4683 (12.4%)
3162 (3.0%)
274 (1.3%)
1178 (3.2%)

92% of ratings are 4 or 5 stars, and 178 merchants have left a 1-star review.

Across the 80 most recent reviews, the merchants writing them were mostly in United States, Australia, France. 63% had been running the app for a year or more before reviewing it. The developer replied to 15% of them.

What merchants say about Shopify Inbox

Watch out for

  • Ease of use1.0· 8 reviews
  • Features & flexibility1.8· 11 reviews
  • Support2.1· 10 reviews

Aggregated from 44 reviews with written feedback — we analyse the sentiment behind the ratings, we don't reprint reviews.

Is Shopify Inbox gaining or losing steam?

Holding steady
  • Slipped 2 places in its category over the last 33 days
  • Added 41 new reviews in that time
  • Recent reviews are rating it lower than its older ones
3.3 recentvs3.5 earlier

From our daily App Store rank tracking and review history — signals a static listing doesn't show.

Where Shopify Inbox ranks in App Store search

We track Shopify App Store search results daily. Shopify Inbox currently sits at #2 for “shopify marketplace, and is in the top 10 for 17 of the terms we track it on.

Search termPositionHow contested
shopify marketplace#2Hard(69/100)
shopify counter#2Hard(69/100)
shopmy#2Hard(69/100)
shopify marketplace connect#3Hard(67/100)
product reviews by shopify#4Brutal(92/100)
geolocation shopify#4Moderate(58/100)
email shopify#5Hard(69/100)
bundles shopify#5Hard(69/100)
shopify app store#5Hard(67/100)
geolocation by shopify#6Hard(62/100)
amazon by shopify#6Hard(67/100)
shoplift#6Moderate(58/100)

Its most contested win is product reviews by shopify at #4, a term we score 92/100 for difficulty — the apps competing for it hold thousands of reviews between them.

Showing its 12 strongest positions of 23 tracked search terms.

Shopify Inbox FAQ

Is Shopify Inbox any good?

Shopify Inbox holds 4.6 out of 5 from 5,493 merchant reviews, with 92% of them at 4 or 5 stars. That is a large enough sample to take the rating seriously — only about 2% of apps on the store reach 1,000 reviews.

How does Shopify Inbox rank in Shopify App Store search?

Shopify Inbox currently ranks #2 for "shopify marketplace" in Shopify App Store search, based on our daily rank tracking.

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