Customer Story helps Shopify merchants understand customer behavior with automatic stages, visual timelines, and retention insights.
From $9/month. Prices are the published USD list prices on the Shopify App Store and exclude usage charges.
| Plan | Price |
|---|---|
| Starter | $9/month |
| Growth | $29/month |
| Scale | $79/month |
The ladder spans 9× from the cheapest paid plan to the most expensive, so the price you start on is unlikely to be the price you stay on — check which limit moves you up a tier.
Measured against the 430 reviewed apps in Analytics, where it currently sits at #350 of 1,308 listings.
| Customer Story | Analytics median | |
|---|---|---|
| Rating | 5 | 5 |
| Reviews | 1 | 4 |
Review volume is below the category median, so weigh the rating lightly and read the most recent reviews.
We track Shopify App Store search results daily. Customer Story currently sits at #19 for “timeline”.
| Search term | Position | How contested |
|---|---|---|
| timeline | #19 | Approachable(32/100) |
The most-reviewed apps in Analytics, with their current rating and entry price.
| App | Rating | Reviews | Price from | Compare |
|---|---|---|---|---|
| Data Export IO: Report | 5 | 1,902 | $12/mo | compare |
| Microsoft Clarity: AI Insights | 4.6 | 1,880 | Free | compare |
| Report Pundit: Custom Reports | 5 | 1,872 | $9/mo | compare |
| BR ‑ Better Reports | 5 | 1,141 | $19.90/mo | compare |
| Multifeed Google Shopping Feed | 4.9 | 970 | $5.95/mo | compare |
| MLV Auto Currency Switcher | 4.8 | 938 | $9.95/mo | compare |
| Lucky Orange Heatmaps & Replay | 4.7 | 815 | $19/mo | compare |
| TP: True Profit Analytics | 5 | 804 | $35/mo | compare |
No. Customer Story has no free plan; the cheapest paid plan is $9 per month.
Customer Story publishes 3 plans: Starter at $9/month, Growth at $29/month, Scale at $79/month. These are list prices from the Shopify App Store and exclude any usage-based charges.
Customer Story holds 5 out of 5 from 1 merchant reviews. That is a small sample, so weigh the rating lightly — read the most recent reviews and judge the app on its features and support instead.
Customer Story currently ranks #19 for "timeline" in Shopify App Store search, based on our daily rank tracking.
The most-reviewed alternatives in Analytics are Data Export IO: Report, Microsoft Clarity: AI Insights and Report Pundit: Custom Reports. The comparison table above shows each one's rating, review count and entry price.
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